Shipping Policy

Overview

At Aeon Reef (aeonreef.com), we strive to provide efficient and reliable shipping services for all your fashion jewelry purchases worldwide. This policy outlines our shipping options, costs, and delivery timelines to ensure you have a clear understanding of how your order will be processed and delivered.

Shipping Options & Costs

1. Standard Shipping

  • Cost: $5.99 per order
  • Delivery Time: 7-14 business days from the date of shipment
  • Coverage: Available for all international orders

2. VIP Shipping

  • Cost: $15.99 per order
  • Delivery Time: 3-5 business days from the date of shipment
  • Coverage: Available for all international orders for faster delivery

Free Shipping Eligibility

Orders totaling $39.99 or more (before taxes and duties) qualify for FREE Standard Shipping. This offer automatically applies at checkout when your order meets the minimum purchase requirement, regardless of the shipping method selected (you'll be charged $0 for Standard Shipping).

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation. You will receive a shipping confirmation notification via email once your order has shipped, including tracking information.

Shipping Restrictions

  • Additional shipping fees may apply to remote locations; any such fees will be displayed at checkout.
  • P.O. boxes and APO/FPO addresses may be eligible for delivery depending on the destination country; please check at checkout for availability.

Import Duties and Taxes

International orders may be subject to import duties, taxes, and customs charges, which are the responsibility of the recipient. These charges vary by country and are not included in your order total or shipping costs. Please check with your local customs office for more information before placing your order.

Order Tracking

Once your order ships, you can track its progress using the tracking number provided in your shipping confirmation email. If you have not received your tracking information within 3 business days of placing your order, please contact us at service@aeonreef.com.

Delivery Issues

  • If your order is marked as delivered but you have not received it, please check with family members, neighbors, or your building management before contacting us.
  • If you believe your package may be lost or stolen, please contact our customer service team at service@aeonreef.com within 14 days of the estimated delivery date.
  • We are not responsible for packages with incorrect or incomplete shipping addresses provided by the customer.

Changes to Shipping Policy

Aeon Reef reserves the right to modify this shipping policy at any time. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated policy.


For any additional questions or concerns regarding our shipping policy, please contact our customer service team at service@aeonreef.com. We're here to help!