Shipping Policy
At Aeon Reef (aeonreef.com), we are committed to providing efficient and reliable grocery delivery services to our global customers. This policy details our shipping options, fees, and delivery times to ensure you have a clear understanding of your order processing and delivery journey.
Shipping Options and Fees
Standard Shipping
Fees: $5.99 per order
Delivery Time: 7-14 business days after shipment
Coverage: Worldwide orders
Express Shipping
Fees: $15.99 per order
Delivery Time: 3-5 business days after shipment
Coverage: Worldwide orders (offers faster delivery)
Free Shipping Eligibility
Free standard shipping is available on orders over $39.99 (excluding taxes and surcharges). If you meet the minimum spend requirement at checkout, the standard shipping fee will be automatically deducted (you will pay $0 for shipping).
Order Processing Time
All orders will be processed within 1-2 business days after payment confirmation (excluding weekends and holidays). You will receive an email notification with tracking information after your order ships.
Shipping Restrictions
Additional shipping costs may apply to remote areas; the exact amount will be displayed at checkout.
Delivery availability to P.O. Boxes and APO/FPO addresses varies by country. Please confirm delivery availability before checkout.
Import Duties and Taxes
International orders may incur import duties, taxes, and customs fees, which are the responsibility of the recipient. The exact amount varies by country and is not included in the total order amount or shipping cost. It is recommended to consult your local customs authority for details before placing your order.
Order Tracking
After your order is shipped, you can track its status using the tracking number in your shipping confirmation email. If you do not receive tracking information within 3 business days of placing your order, please contact service@aeonreef.com.
Delivery Issues
If your order shows as delivered but you have not received your goods, please first check with family members, neighbors, or property management to see if they have accepted the package on your behalf.
If your package may be lost or stolen, please contact our customer service team within 14 days of the estimated delivery date: service@aeonreef.com.
Aeon Reef is not responsible for delivery issues caused by incorrect or incomplete delivery addresses provided by customers.
Policy Revisions
Aeon Reef reserves the right to modify this shipping policy at any time. Updates will be posted on this page. Continued use of our services constitutes acceptance of the revised policy.
For any further questions or assistance, please feel free to contact our customer service at service@aeonreef.com. We are happy to assist you!