Terms of Service

1. Account Rules
To complete your purchase, you need to provide accurate information (name, address, email) to create an account. Please keep your account password safe, as you will be responsible for all activities on your account.

If you find any abnormalities in your account, please contact us immediately at service@aeonreef.com.

2. Orders and Payment
Submitting an order represents your intention to purchase—after we confirm inventory and payment, we will send an acceptance confirmation via email (with order number).

Payment must be completed at checkout (we use a secure payment processing system and do not store complete bank card information). If payment fails or the item is out of stock, the order may be cancelled.

3. Product Information and Storage
We strive to ensure the accuracy of grocery information on the website (such as country of origin, specifications, and shelf life), but reasonable differences may still exist (e.g., color differences due to device display). For detailed product information, please refer to the product specifications or contact us via email.

Storage guidelines are provided on the product page—please follow the recommendations to maintain product quality (quality problems caused by improper storage are not our responsibility).

4. Returns and Refunds

You may return unused, well-packaged groceries (original labels and sealed packaging) within 30 days of receipt. Please initiate the return process by providing your order number to service@aeonreef.com.

Refunds will be returned to your original payment account within 7-10 business days after we receive and inspect the returned goods.

5. User Responsibility
Use of this website for any illegal activities (such as fraud, dissemination of harmful content) is prohibited.

Respect our intellectual property rights—reproduction of product descriptions, website content, or trademarks is prohibited without permission.

6. Limitation of Liability
We are responsible for quality issues or incorrectly shipped groceries (in accordance with our return policy), but not for indirect losses (such as subsequent effects caused by delivery delays).

The website may experience temporary outages due to system maintenance—we will endeavor to minimize service disruptions.

7. Terms Revision
We may update these terms from time to time. The latest version will be marked with the "Last Updated Date" and published on aeonreef.com. Your continued use of the website constitutes your acceptance of the revised terms.

These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of UK.

8. Contact Us
If you have any questions about these terms, please send an email to service@aeonreef.com.